Patient Experience Week: Honoring Great Care
Press Ganey Survey Results Reveal Outstanding Patient Experience
In our Q1 2025 Press Ganey patient feedback survey, respondents shared powerful insight into the level of care they received at AGH:
- 100% of inpatient respondents said they were always treated with courtesy and respect by both their physician and nurse.
- 98% of surgical outpatient respondents said staff always ensured they were comfortable and respected.
- 99% of respondents said our front office staff were helpful and courteous.
These results are more than just numbers—they represent the trust our patients place in us and the compassionate care they consistently receive.
Every Role Matters in Creating a Great Patient Experience
At AGH, patient experience is about more than clinical excellence. It’s about warm welcomes, clear communication, and personalized attention from start to finish.
During Patient Experience Week, we honor every member of our care team—whether they’re providing hands-on medical care, coordinating behind the scenes, or greeting patients with a smile. Their dedication creates the respectful, supportive environment our patients deserve.
Want to learn more about our approach to compassionate, whole-person care? Visit our About Us or explore our Centers of Care to see how we serve you and your family with heart.
Because at AGH, your experience is our priority.
Frequently Asked Questions (FAQs)
Q: What is Patient Experience Week?
A: It’s a national celebration honoring healthcare staff who positively impact the patient journey—from medical providers to support teams.
Q: How does AGH measure patient satisfaction?
A: We partner with Press Ganey, a nationally recognized healthcare performance measurement firm, to collect feedback directly from patients via regular surveys.
Q: Why is patient experience important to AGH?
A: Because every patient deserves not just treatment—but dignity, comfort, and respect throughout their care.
Q: Where can I learn more about AGH services?
A: You can explore our full offerings on the Centers of Care page.
Q: How do I leave feedback about my experience at AGH?
A: We welcome your input! Feedback forms are available at the hospital, or you can contact our quality department directly.