Artesia General Hospital cannot address a medical emergency through this contact form. If you are experiencing a medical emergency, please call 9-1-1 or go to the nearest emergency room.
This form is only monitored Monday through Friday from 8am to 5pm. Please allow 24 hours for a response. We cannot provide a medical opinion without a clinical consultation.
Main Line
575.748.3333
702 N. 13th St. Artesia, NM 88210
Billing Questions
Contact our local billing office
Questions Regarding
Patient Portal
Radiology
For appointments in Artesia and Carlsbad
The Bone & Joint
Destination Center
Department Contacts
View our complete department directory.
Quick Links & Patient Resources
Access our most requested services in one place. Use the links below to find a doctor, explore our medical services, log in to your patient portal, or conveniently pay your bill online.
1. When to Call vs. When to Go (Emergency Guidance)
Not sure if you need to call or come in? If you or a loved one are experiencing a medical emergency—such as chest pain, difficulty breathing, or severe injury—please dial 911 or proceed immediately to our Emergency Department, located at the main hospital entrance (open 24/7).
For non-life-threatening illnesses like flu symptoms, minor cuts, or ear infections, you can visit our Urgent Walk-In Care at Memorial Family Practice without an appointment. For all other routine inquiries, prescription refills, or scheduled check-ups, please use the directory below to contact your provider’s office directly.
2. Before You Dial: Quick Tips
Help us connect you faster. To ensure we can assist you efficiently, please have the following ready when calling our administrative departments:
- For Billing Inquiries: Please have your account number (located on your statement) and your current insurance card on hand.
- For Medical Records: Be prepared to provide your full name, date of birth, and the specific dates of service you are inquiring about.
- For Appointments: If you are a new patient, please let our schedulers know so we can set up your patient profile.
3. Parking & Wayfinding
Arriving at AGH We want your arrival to be as stress-free as possible. Free visitor and patient parking is available at the hospital campus.
- Main Entrance: Best for visiting patients, imaging and lab
- Emergency Entrance: Clearly marked for rapid access to the ER.
- Clinic Entrances: Please check your appointment reminder for the specific suite or building entrance for your provider.
Frequently Asked Questions
1. How do I contact Artesia General Hospital for general inquiries? You can reach our main switchboard at 575-748-3333. For specific department extensions or to speak with a representative, please view our department directory.
2. Where is Artesia General Hospital located in Southeast New Mexico? Our main campus is located at 702 N. 13th St, Artesia, NM 88210. We also provide care through various clinic locations across Artesia and Carlsbad to serve the Eddy County community.
3. How can I schedule an appointment with a specialist? To book a visit, call our central scheduling line at 575-748-3333 or use our online Find a Provider tool to search for doctors by specialty or location.
4. How do I access the AGH Patient Portal? Patients can securely view lab results, message providers, and manage health records through our Patient Portal. If you need technical assistance, please contact our support team.
5. Can I pay my Artesia General Hospital bill online? Yes. For your convenience, you can pay your bill online through our secure payment gateway. For questions regarding insurance or statements, contact our Billing Department.
6. How do I request my medical records from AGH? Official records can be requested through our Medical Records department. You may also access most of your history instantly via the patient portal.
7. Does Artesia General Hospital offer emergency services in Carlsbad? While our 24/7 Emergency Room is located at our main Artesia campus, we offer various outpatient and specialty services at our Carlsbad clinics for non-emergent care.
8. How do I find career opportunities at AGH? We are always looking for dedicated professionals to join our team in Southeast New Mexico. Please visit our Careers Page to view current job openings and contact Human Resources. Learn more about living and working in Artesia.
9. What are the visiting hours for the hospital? To ensure the safety and recovery of our patients, visiting hours may vary by department. Please call our main line at 575-748-3333 before your visit for the most current guidelines.
10. How do I contact the Radiology or Imaging department? For X-rays, MRIs, or other diagnostic services, you can reach the Radiology Department by calling the hospital’s main number and requesting the imaging desk for scheduling.