Patient Financial Assistance: Who Qualifies?
Our program is open to individuals and families whose income meets our policy guidelines. We review each patient financial assistance application on a case-by-case basis, taking into account household size, total income, and available assets. Whether you live in Artesia, travel from Carlsbad for specialty care, or use one of our rural satellite clinics, you are welcome to apply. Every request is handled confidentially and without judgment.

How to Apply
Applying is simple:

• Phone: Call our Financial Counselor at 575-736-8199

• Email: Send a request to financialcounselor@artesiageneral.com

• In Person: Visit 702 N. 13th Street, Artesia, NM 88210

• Online: Download the PDF via the “Download Charity Application” link on our website

Once you request a form, you can submit it along with required documentation.

Required Documents for Patient Financial Assistanc
Please include one of the following to verify your financial status:

• Last year’s federal tax return

• Two most recent paycheck stubs

• Social Security check or award letter

• Unemployment or food assistance award letter

• Employer letter stating your name, wage, and hours

• A current bank statement

Accurate documents help us process your application quickly and determine the level of assistance you may receive.

Review Process & Next Steps
After we receive your application and documents, our team will review your materials. We aim to contact you within two weeks to discuss eligibility and any remaining balance. For full details on eligibility criteria, coverage limits, and appeal rights, please read the Financial Assistance Program policy on our website.

We’re Here to Help
At AGH—serving Artesia, Carlsbad, Roswell, and all of southeast New Mexico—we believe no one should delay care due to cost. If you have questions or need help completing your application, our Financial Counselor is standing by to assist you every step of the way.

Download Charity Application form.

Read our full Financial Assistance Program policy.

About AGH
Artesia General Hospital (AGH) is a community-based, nonprofit organization dedicated to serving families and individuals across southeast New Mexico. With our main campus in Artesia and outreach locations in Carlsbad and Roswell, we ensure quality medical care is never far from home. As part of our mission, we offer a Financial Assistance Program to help patients facing economic hardship.

Patient Resources

• Notice of Privacy Practices – English
• Notice of Privacy Practices – Spanish (AVISO DE PRÁCTICAS DE PRIVACIDAD)