Artesia General Hospital is proud to celebrate Amy Lovelace as our Employee of the Quarter, honoring her exceptional dedication to patient safety, quality improvement, and the well-being of both patients and staff. Amy’s work exemplifies AGH Exceptionalism through integrity, professionalism, collaboration, and genuine compassion.
Amy consistently demonstrates an unwavering commitment to fostering a culture of safety and accountability across the organization. As a trusted resource for both clinical and non-clinical staff, she provides education, guidance, and support in incident reporting, risk mitigation, and patient safety initiatives. Her efforts help ensure that safety is not just a policy, but a shared responsibility embraced throughout the hospital.
A Trusted Leader in Patient Safety
Amy’s calm, approachable demeanor encourages open communication and trust—especially during challenging conversations. Staff and leaders alike feel comfortable seeking her guidance, knowing she approaches every situation with fairness, empathy, and a focus on learning rather than blame. This approach has been especially impactful during adverse event investigations, where Amy works diligently to identify root causes and support teams in moving forward stronger and more informed.
Her expertise is further reflected in her achievement as a Certified Professional in Patient Safety (CPPS), a nationally recognized credential that highlights her proficiency and dedication to excellence in her field. AGH is truly fortunate to benefit from her extensive knowledge, balanced perspective, and warm personality.
Strengthening Our Safety Culture
Amy plays a key role in advancing education and awareness throughout the hospital. She recently led in-service sessions at the Safety Fair focused on Just Culture, marking the first phase of staff education in this important area. Within her department, she consistently mentors and educates staff on incident reporting, root cause analysis, and risk mitigation—helping elevate understanding and strengthen quality and safety standards hospital-wide.
Her leadership extends to emergency preparedness as well. In collaboration with Emergency Management, Amy has helped align risk management practices with emergency response goals, contributing to organized, effective responses during code drills, real-world events, and after-action reviews. Her attention to follow-up and documentation ensures accountability and clarity, directly benefiting patient outcomes.
A Team Player Inside and Outside the Hospital
Amy’s dedication goes beyond her day-to-day responsibilities. She actively participates in Quality Improvement Council meetings, offering thoughtful insights that benefit the broader organization. Amy is frequently the “go-to” person for staff seeking clarity on patient safety or risk management concerns, and her responsiveness and thoroughness have earned the respect of peers and leadership alike.
She also gives back through community and employee-focused events, including participation in health and safety fairs, assisting with the Artesia High Fair, helping decorate for the Employee Party, and serving at staff appreciation events such as the spaghetti luncheon. Her willingness to step in and support wherever needed reflects her true team spirit.
Celebrating Amy Lovelace: A Well-Deserved Recognition
Amy’s contributions to the Quality and Risk Department—and to Artesia General Hospital as a whole—strengthen our reputation for quality, safety, and compassionate care. Whether coordinating RCA reviews, refining incident reporting processes, or supporting staff during high-stress situations, Amy approaches every task with dedication and excellence.
Her calm presence, professionalism, and steadfast focus on what is best for patients and staff make her an invaluable asset to AGH. We are grateful for her commitment to our mission and values, and we proudly congratulate Amy Lovelace, Employee of the Quarter, on this well-deserved recognition.