At Artesia General Hospital, our Medical Records team serves as the vital link between you and your healthcare history. Whether you are transitioning to a new specialist, managing a chronic condition, or simply organizing your personal files, we are here to ensure your medical data gets exactly where it needs to go. Our dedicated staff works behind the scenes to maintain the accuracy and privacy of your records, helping you navigate the release process with ease and confidence so you can focus on what matters most—your health.
Two ways to access your records: online or by request.
Option 1: The patient portal (fastest method)
For immediate access to your recent lab results, immunization history, and visit summaries, we encourage you to use our secure online Patient Portal.
- No Paperwork required
- View and print records 24/7
- Message your provider
Option 2: Official records request
If you need a complete copy of your medical records for yourself, another specialist, or legal reasons, you must submit a written authorization.
How to request records:
- Download the form: Complete the Authorization for Release of Information form.
- Include photo ID: For your protection, a valid government-issued photo ID is required with all requests.
- Submit your request: You may submit your form and ID via mail, fax, or in person.
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Contact Us
Artesia General Hospital Medical Records
Hours: Monday – Friday: 8:00 am – 5:00 pm
702 North 13th Street, Suite E, Artesia, NM 88210
Phone: 575.736.8294
HIPAA Compliance
Your privacy and HIPAA compliance At Artesia General Hospital, we are dedicated to protecting the confidentiality of your health information. We strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA) and all federal regulations to ensure your medical records are secure. Your Protected Health Information (PHI) is only released to authorized individuals with your specific written consent, or as permitted by law for treatment, payment, and healthcare operations. Whether you visit us from Artesia, Carlsbad, or Roswell, you can trust that your sensitive data is handled with the highest standards of privacy and security.
Frequently asked questions about Medical Records
How long does it take to get my records from Artesia General Hospital?
Please allow up to 3-5 business days for us to process your request. Urgent requests for continuing patient care (physician-to-physician) are prioritized.
Is there a fee for my medical records?
There is no charge for sending records directly to another healthcare provider. If you are requesting personal copies for yourself or legal purposes, a processing fee may apply in accordance with New Mexico state law.
Can I get a copy of my birth certificate?
Artesia General Hospital does not issue official birth certificates. Please contact the New Mexico Bureau of Vital Records to request certified copies of birth certificates.
What about radiology images?
If you need actual images (X-rays, MRI, CT) on a CD/DVD rather than just the written report, please mention this specifically on your request form.
What are your hours?
Artesia General Hospital’s Medical Records department is open Monday – Friday 8am – 5pm
What is your address?
We are located at 702 North 13th Street, Suite E, Artesia, NM 88210