As a National Health Service Corporation approved site, we do not deny access to services due to inability to pay, there is a discounted/sliding fee schedule available based on family size and income. For more information, inquire at the front desk of our office or call 575-746-3119.

Artesia General Hospital complies with applicable Federal Civil Rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Artesia General Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Artesia General Hospital:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print and accessible electronic formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact an Artesia General Hospital representative.

If you believe that Artesia General Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint with:

Resolution Coordinator
702 N. 13th Street
Artesia, NM 88210
575-736-8493
Fax: 575.736.8405
[email protected]

You can file a complaint in person, by mail, fax or email. If you need help filing a complaint, Artesia General Hospital’s Resolution Coordinator is available to assist you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019
800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

Whistleblower Policy

At Artesia General Hospital, we are committed to maintaining the highest standards of ethics, integrity, and accountability. We encourage employees, patients, partners, and community members to report any concerns regarding misconduct, unethical behavior, or violations of laws or policies.

Our Whistleblower Policy ensures that all reports are taken seriously and investigated promptly and fairly. We strictly prohibit retaliation against anyone who, in good faith, raises a concern or reports suspected wrongdoing.